At the same time their sales in Asia are growing rapidly as the region was affected less by the recession and recovered sooner. The result is independent software vendors (ISV) are aggressively expanding their sales and distribution capabilities in China, Singapore, Taiwan and other locations in the region.

The problem: their software product support and service capability cannot keep pace with rising sales.

Maintaining sophisticated, complex software and systems, building version upgrades, providing customization, integration services and customer training can be costly; especially in countries on the other side of the world. Quality, user adoption and ultimately customer satisfaction suffer.

Rapid ProServ© from Objectiva Software Solutions (Objectiva) is a service designed to quickly scale up software service and support within China and other countries in Asia. Offered as either a “white label” or partner model to Objectiva’s software clients, Rapid ProServ quickly extends economical, high-quality service and support to software company customers.

Objectiva Software Solutions skilled consultants work with our ISV clients and their customers to:

• Identify and prioritize the highest value development practices for the software deployment
• Deliver training that educates your customers thoroughly on the software’s practical application and use
• Accelerate software adoption while minimizing disruption to ongoing systems and projects

Objectiva Software Solutions Rapid ProServ enables software companies to quickly extend their sales and support capabilities to align with product sales. Available in an engagement model that works best for you, Rapid ProServ delivers:

• White label or partnership model flexibility

You can deliver Objectiva resources to your customer as a non-Objectiva branded extension of your internal professional services team, with Objectiva resources working under your personnel. Or, you can offer Objectiva resources as a certified services and support partner to your customer

• Custom consulting and mentoring

Experienced Objectiva professional service resources are available for large-scale, customized service and support projects that are tailored to meet the unique needs of each customer; as well as small-scale, ongoing support engagements. Custom service consulting leverages industry best practices and methodologies to ensure that activities are carefully planned and customer milestones are met

• Private (on-site) classroom training

Professional services can be delivered as private classroom training to the customer on-site. It can save your customer money by eliminating travel and hotel expenses. We can tailor courses to meet unique customer needs and challenges. Optionally we can also provide training for ISV customers at an Objectiva Software Solutions facility