Industry Challenges in QA
High cost of Quality
- Gartner: QA routinely takes up to 50% of R&D budgets
- Inadequate quality checks before QA phase
- Many QA organizations rely heavily on manual testing
Very high cost of non-quality
- Finding defects earlier in the development phase reduces bug fix costs substantially
- Early defect detection saves millions; Improvements in testing could reduce the cost of defects by 33%. (Patricia Seybold Group)
- Inadequate test coverage by QA and escaped defects increase bug fix/re-work costs
- Defects discovered post release, impact customer satisfaction and retention
Key Tenets of ”Mature Companies” QA
Effective and efficient test management process
- Unambiguous, stable requirements (<2.5% change)
- High coverage of non-functional requirements
- Focus on testability of requirements
High levels of automation
Proven defects removal process
- Low defect potentials (< 2.5 per function point)
Scalable and flexible tools and infrastructure
Better decision making through metrics and dashboards
Right organization and operating model
Benefits
- Reduced cost of quality
- Reduced cost of non-quality
- Optimum test coverage
- Time to Market advantage
- High user satisfaction ratings
Industry Leading Pratices
- Matured companies invest more in the inital stages to contain defects before system testing phase, at lower costs
- Other companies make more effort to indentify defects during system testing, resulting in higher rates
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