Objectiva is certified under the Software Engineering Institute (SEI) Capability Maturity Model Index (CMMi) level 5 guidelines, which require having a documented, repeatable and measurable software lifecycle process. The main goal is to implement a consistent organization quality system that ensures high-quality deliverables by all teams.

The quality system of Objectiva is organized in a layered manner as follows:

We have documented our quality policy and delivery process in a Global Delivery Handbook that is required reading for every employee at Objectiva. This document is intended to be a manual for daily work at Objectiva to be used by team members during the development of software products. The purposes of the Global Delivery Manual is to establish a consistent and common process that ensures that Objectiva's Organization Quality Policy for software development is followed, resulting in the production software with consistently high quality.

Throughout our global delivery process there are a number of checkpoints that ensure that tasks are properly completed. We have defined an auditing process to ensure that each project goes through the checkpoints and adheres to our process. Any exception or tailoring to the process for a particular project must be documented in the project's Project Management Plan (PMP) and approved by the Delivery Process Administrator (DPA).

To help project teams, we have archived a set of templates for all project deliverables, such as the acceptance plan, a typical project work plan, software requirements specification (SRS), software architecture specification (SAS), a typical communication plan, a quality assurance plan, test cases, etc. All of these templates comes with guidelines that explain to the project team how to tailor them to the specifics of the project.

The Global Delivery Manual is a living document that is continuously evolved as changes are made to the process. In particular, we conduct debriefing sessions after each major iteration of each project; the lessons learned and experience from the projects make their way into the global delivery manual after review and consolidation by the delivery process administrator group that participate in the debriefings.